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Forum Discussion
shaye
7 years agoHelpful | Level 5
I'm not able to copy the drop box link
As of this morning, I am no longer able to copy a drop box link to email it to a client. Can you help?
- 7 years ago
Hey shaye - sorry to hear about this!
If I were in your shoes I would also try a re-install using our offline installer from this page. Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about this.
Hopefully this will get you going Shaye. Please let me know what you find after my suggestions and we'll take it from there.
Thanks in advance for your response and have a lovely day ahead!
Mark
Super User II
So, Dropbox is running? You can see it in the status bar? Is it saying anything if you mouse over it?
Did you try a reinstall?
Remember that you can also get links from the website if you cant from the client. Follow the web bit at https://www.dropbox.com/help/files-folders/view-only-access
Did you try a reinstall?
Remember that you can also get links from the website if you cant from the client. Follow the web bit at https://www.dropbox.com/help/files-folders/view-only-access
shaye
7 years agoHelpful | Level 5
When I mouse over the icon on the status bar, it says "Dropbox 51.4.66 Up to date". I tried reinstalling as you suggested. Thank you for following up on this, Mark. I need all the help I can get becuase I'm really in a bind now that the day is almost over.
- Mark7 years agoSuper User IIOk, as a work around is the website letting you get links? That may get you through for today
- Walter7 years agoDropbox Staff
Hey shaye - sorry to hear about this!
If I were in your shoes I would also try a re-install using our offline installer from this page. Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about this.
Hopefully this will get you going Shaye. Please let me know what you find after my suggestions and we'll take it from there.
Thanks in advance for your response and have a lovely day ahead!
- chris-of-dorking5 years agoExplorer | Level 3
I have this problem too, though it does work intermittently. However, my email client (Thunderbird) has an extension called FileLink, which can be linked to Dropbox. If you ask for an attachment to an email larger than a certain size (1MB by default, but changeable) it suggests you use the FileLink utility. If you say yes it copies your file to a folder in your Dropbox folder (Dropbox/Apps/Thunderbird Cloudfile) and inserts a link into your email, when it has synched (sunch?). You don't need to move or copy the file yourself or use the right-click menu to copy the link. I'm sure other email clients have a similar utility, but Thunderbird happens to be the one I use.
It is still a bug in Dropbox though, and really ought to be fixed. Incidentally, is it possible to get a link to the file from the Dropbox web site? If so it isn't obvious how.
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