We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tah1's avatar
tah1
Explorer | Level 4
2 years ago

I want to delete my business account, but I don't have access to the email to login

I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?
Account Access
Security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey tah1, thanks for reaching out.

     

    I'm afraid that if you cannot login and access your account, you won't be able to delete it.

     

    If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

     

    As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey tah1, thanks for reaching out.

 

I'm afraid that if you cannot login and access your account, you won't be able to delete it.

 

If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

 

As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, tah1, I just sent you an email, so make sure to get back to me, when you have a moment.

     

    Cheers!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!