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tah1's avatar
tah1
Explorer | Level 4
2 years ago

I want to delete my business account, but I don't have access to the email to login

I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?
Account Access
Security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey tah1, thanks for reaching out.

     

    I'm afraid that if you cannot login and access your account, you won't be able to delete it.

     

    If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

     

    As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

tah1's avatar
tah1
Explorer | Level 4
2 years ago

How to delete account without log in. I cannot log in because the email is no longer exist

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