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Desp's avatar
Desp
New member | Level 2
2 months ago

I try to login in, using the correct email and password, but it is not happening. Why?

I try to login in, using correct email and password, but it is not happening. Why?
Account Access
Dropbox Passwords
Desp's avatar
Desp
New member | Level 2
Hi Megan,

I used you website. At first, i tried to login and the 6digit code never sent to me.
Afterwards, i changed my password (because it was weak and i thought maybe that was the problem).
Now, I can not log in because it said "invalid email or password".
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Desp, can you try to reset your Dropbox password from this page, but using a different browser or a private browsing window, to see if that helps?

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