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Explorer | Level 4

9 days ago

I received an email for a survey. Is it real or a scam?

I have just received an email asking for participation in a survey for dropbox. I note there was one 2 years ago, is there one happening again, or is it a scam?

emails

Security

Walter

Dropbox Staff

9 days ago

Hey kim60 - thanks for using Dropbox and posting on our Community!

Could you take a look at the email and let us know more about its content and also clarify if it's coming from an official Dropbox domain?

Let us know more and we'll take it from there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I have just received an email asking for participation in a survey for dropbox. I note there was one 2 years ago, is there one happening again, or is it a scam?

","kudosSumWeight":0,"postTime":"2025-03-28T16:26:47.019-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:emails","text":"emails","time":"2019-08-29T16:11:30.376-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828266_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":49},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have just received an email asking for participation in a survey for dropbox. I note there was one 2 years ago, is there one happening again, or is it a scam?

"},"Conversation:conversation:828266":{"__typename":"Conversation","id":"conversation:828266","solved":false,"topic":{"__ref":"ForumTopicMessage:message:828266"},"lastPostingActivityTime":"2025-03-29T07:26:20.227-07:00","lastPostTime":"2025-03-29T07:26:20.227-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:828266":{"__typename":"ModerationData","id":"moderation_data:828266","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828266_2":{"__typename":"Revision","id":"revision:828266_2","lastEditTime":"2025-03-28T16:52:08.733-07:00"},"ForumReplyMessage:message:828268":{"__typename":"ForumReplyMessage","id":"message:828268","conversation":{"__ref":"Conversation:conversation:828266"},"author":{"__ref":"User:user:364291"},"revisionNum":1,"uid":828268,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"subject":"Re: I received an email for a survey. Is it real or a scam?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828268"},"parent":{"__ref":"ForumTopicMessage:message:828266"},"body":"

Hey kim60 - thanks for using Dropbox and posting on our Community!

Could you take a look at the email and let us know more about its content and also clarify if it's coming from an official Dropbox domain?

Let us know more and we'll take it from there.

","body@stringLength":"736","rawBody":"

Hey - thanks for using Dropbox and posting on our Community!

Could you take a look at the email and let us know more about its content and also clarify if it's coming from an official Dropbox domain?

Let us know more and we'll take it from there.

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-28T16:52:40.583-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828268_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":28},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215578":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215578","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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