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Forum Discussion
I lost my phone, therefore I can't log into my old Dropbox account
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
Megan
Dropbox Staff
Dropbox StaffHey mosi3311, thanks for reaching out to us about this, and sorry to hear that you're having trouble.
Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there).
Also, if I understand correctly, you still have access to the email address linked to the account, right?
Let me know more!
- i sent an email there you sent me the mail and i sent my email address.. plz check
- Hannah
Sorry to jump in here, mosi3311, but where did you send your email?
Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?
oh sorry i reply that email where dropbox tagged me.. now i received failure email.. my old account email is [email removed as per Community Guidelines] )when i login they said we sent 6 digit code to your account but i oped the email there was no code or email i tried too much time but no response plz help me
- Yes I have the email but I don't have the SIM
- Hannah
Hi Future ndlovu, if I understand correctly, you're also having an issue accessing your account, because you've lost your phone.
Have you checked this article with some relevant info?
If nothing helps, I would suggest opening a support request with our team. You can do so, by following these steps:
- Open a private browsing/incognito window and go to this page.
- Choose your issue type and fill out the rest of the form.
- Click "submit".
I hope this helps!
