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Forum Discussion

nikksaab's avatar
nikksaab
Explorer | Level 4
19 days ago

I don't receive the 6-digit code to enter my Dropbox account.

Hi Dropbox! Please help me🙏🏽I can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot
Account Access
emails
Security
  • Walter's avatar
    Walter
    18 days ago

    Sure thing nikksaab - you've got :envelope: 

nikksaab's avatar
nikksaab
Explorer | Level 4
19 days ago
Yes, I read it.I’m receiving emails from dropbox.But there is no 6-digit code. I've asked a lot, but not((
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey nikksaab! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

    • nikksaab's avatar
      nikksaab
      Explorer | Level 4
      18 days ago
      Hi Nancy! Yes,I did it. I don't understand what the reason is(( Why can’t I get the code
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        In that case, may we reach out via email to have a further look internally at this point nikksaab?

         

        Let us know and we'll use the email address that's linked to your profile here, on our Community.

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