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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I have been trying to access my dropbox and have not received any 6 digit access code email.
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Need help, please.
Thanks.
- Megan
Dropbox Staff
Hi NHT, welcome to our Community!
Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this?
Keep me posted, and we'll take it from there!
Hi @Megan
Thanks for your prompt answer.
Yes, of course you can sent email.
Thanks.
Nuno
Hola Megan and Good day
Hope you doing fine there.
By the way, I can’t access my Dropbox account which is email ID is
[email removed as per Community Guidelines]
After key in my password, security code will be sent to my email but then I didn’t get it
Can you please help me?
And you may contact me at
removed
- But now he is asking for security code.
- Walter
Hey Meraj ansari, could you elaborate on the issue you're facing so that we can assist further?
- sir asking for my dropbox security code
- I have the exact same problem. No emails received. I’m finding it hard that there is no one to actually talk to about any issues.
- Hannah
Sorry to see that you're having this issue, bgbogabi.
Can you check Sam's solution on this thread, to see if the info there helps you?
