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Forum Discussion

Chika16's avatar
Chika16
Explorer | Level 4
2 months ago

I didn't receive my one-time verification email to my Yahoo email

I didn’t received any one time password to my yahoo email, i already try to add no-reply@dropbox.com and nothing happened, causing failed to log in to my dropbox account
Account Access
emails
Security
Chika16's avatar
Chika16
Explorer | Level 4
Hi

Yes my spam / any kind of folder is empty..

Actually it happens to my 3 drop box account causing failed to log in..

What should i do to get to log in to my dropbox account?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Are your other email addresses also with Yahoo, or another email provider?

  • Chika16's avatar
    Chika16
    Explorer | Level 4
    2 months ago
    Yes,

    It all yahoo mail..

    Any suggestion to login to my dropbox?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      I'd recommend contacting Yahoo support for them to investigate further, since it sounds like there might be something preventing the emails from being received by Yahoo servers. 

      • Chika16's avatar
        Chika16
        Explorer | Level 4
        2 months ago
        Hi

        Actualy i have another account using yahoo, and i received one time code

        But another 3 account, i cant received the one time code

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