We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

mushanga's avatar
mushanga
Explorer | Level 3
2 months ago

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,   I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords w...
Dropbox Passwords
iOS
Mobile
mushanga's avatar
mushanga
Explorer | Level 3

Hi Jay - ok that makes sense now. Does an install of Dropbox desktop on a Mac also count as a separate device? Even if the browser is on the same Mac? The Passwords manager is not a local app, only a browser extension, so not sure if that would count?

 

Thanks for your help.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Each time you 'install' the Dropbox Passwords app or extension, it's considered to be a device. So using two browsers on the same machine would be 2 devices. 
 

The Dropbox desktop application is separate to the Passwords app or extension, and on a Basic plan has a limit of 3 devices. Bear in mind, this also counts different computer profiles.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!