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Forum Discussion
mushanga
2 months agoExplorer | Level 3
I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.
Hi,
I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords w...
- 18 days ago
Hi mayukhsarma
Yes 🙂 You can do that at https://www.dropbox.com/account/security in the devices section
mushanga
Explorer | Level 3
Hi Nancy - yes I am able to use the Passwords browser extension on my Mac Studio in Safari without any issues.
I noticed in my Dropbox online security settings that my Mac Studio is listed as a device alongside 'Safari Mac OS' - shouldn't these be treated as one as it's the browser on the device?
Thanks
mushanga
2 months agoExplorer | Level 3
I think I have resolved the issue - I noticed I was using the Passwords browser extension on a 3rd device (MacBook Air) in both Safari and Chrome browsers. I have removed those entries and can now use the Passwords app on my iPhone.
My question is - does each browser sign-in count as a single device? Or does signing into multiple browsers on one device still count as one device? If the latter, shouldn't I be able to use my Mac Studio, iPhone and MacBook Air all at the same time as this does not exceed the 3 devices maximum limit?
- Jay2 months agoDropbox Staff
Hi mushanga, each browser would count as a separate device, and each mobile app install is a separate device.
- mushanga2 months agoExplorer | Level 3
Hi Jay - ok that makes sense now. Does an install of Dropbox desktop on a Mac also count as a separate device? Even if the browser is on the same Mac? The Passwords manager is not a local app, only a browser extension, so not sure if that would count?
Thanks for your help.
- Jay2 months agoDropbox Staff
Each time you 'install' the Dropbox Passwords app or extension, it's considered to be a device. So using two browsers on the same machine would be 2 devices.
The Dropbox desktop application is separate to the Passwords app or extension, and on a Basic plan has a limit of 3 devices. Bear in mind, this also counts different computer profiles.
- mayukhsarma18 days agoNew member | Level 2
Is there a way to log out from non-accessible devices?
As I have reached the free 3 devices login limits, I now want to log in to a new device but unfortunately, I forgot to logout from the old device before performing device factory reset; the same goes to the remaining two devices.- Mark18 days agoSuper User II
Hi mayukhsarma
Yes 🙂 You can do that at https://www.dropbox.com/account/security in the devices section
- mayukhsarma17 days agoNew member | Level 2TYSM,it worked.🫂
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