You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jkerski's avatar
jkerski
New member | Level 2
8 months ago

I can't sign in with my paid account, as I'm not receiving the password reset email

Hi folks-- I can sign in with my Dropbox free account, but I cannot sign in with the account that I pay for. I use "forgot password" and then ... never receive any email notification despite chec...
Account Access
Passwords
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
jkerski wrote:

I use "forgot password" and then ... never receive any email notification despite checking all emails including spam folders.

Are you sure you're using the correct email address for the paid account? Use the credit card charge lookup tool to verify the email address on the account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!