You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mac777's avatar
mac777
New member | Level 1
2 months ago

I can't sign in due to a security code being sent to an email I can't access

Dropbox on my PC and iPhone used to be perfectly synced. When I added or edited content on either, it would show up on the other usually within minutes. I recently got a new PC and when the installer...
Account Access
desktop
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi mac777, thanks for bringing this to our attention.

 

Are you able to login to the Dropbox account on your desktop machine, and change the email address from this page?

 

This will help me to assist further!

mac777's avatar
mac777
New member | Level 1
2 months ago

Thanks, Jay. Yes, I was able to sign into my DB account on my phone but now there are just a couple document files and some photos.  It the dozens of important doc files (F Drive files) that I access daily are still safely available on my PC but not on my phone. How do I get them to sync ? How do I get my PC DB files to populate my IPhone DB? 
thanks Jay

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Are the files you want visible on the Dropbox site? Are you certain that you're logged into the same account?

     

    Do you see all your devices on this page?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!