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RobBastos_2024's avatar
RobBastos_2024
New member | Level 2
5 months ago

I can't login with 2FA because my authenticator app lost the link to my Dropbox account

Hello Community, Good morning! I hope this message finds you well. I'm reaching out for some assistance. I recently switched to a new phone and, unfortunately, lost the data and connection for my A...
Account Access
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi RobBastos_2024, thanks for bringing this to our attention.

 

Without the authenticator app on your device, you can use one of these methods in order to regain access to your Dropbox account.

 

Keep me posted.

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