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Forum Discussion
I can't access a Dropbox account due to not getting any emails
I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email ...
I don't want to be stupid here, but if I can not log into the email account associated with the account I am looking for, how would I get a support ticket number?
However, I sent an email to support@dropbox.com and provided all the information, only to be told I would not get support - I received the following email message with this information
Ticket #24273658: secondary login
Mark
Super User II
Super User IISorry I assumed as you said Dropbox wasnt helping you'd been in contact.
Dropbox does not have inbound email support. The only support is at www.dropbox.com/support.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I've been there, done that. Still no solution from either Dropbox or the email provider. So I am continuing to be billed for information I can no longer access.
- Mark
When you log a ticket that way you get an email ticket number. Do you have them (other than the one you emailed in).
https://help.dropbox.com/billing/find-credit-card-charge will also let you contact support via looking up card info
#24274256
