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Forum Discussion

riptide344's avatar
riptide344
Explorer | Level 3
5 months ago

I am unable to login to my account with my email ID.

Hello, I tried to log into my account and it does not recognize my email ID and asks me to create a new account.   Has my account been deleted? How do I find out?   All my files are on ther...
Account Access
  • Megan's avatar
    Megan
    5 months ago

    Thanks for this riptide344!

     

    I was able to locate the ticket number, and an agent will be with you as soon as possible. 

     

    Thanks for that! 

riptide344's avatar
riptide344
Explorer | Level 3

@megan Thanks for the response. No, I am a heavy user of dropbox and use my main email to access it. I just opened a ticket on your zendesk: 24025935, if you have access to that, details are there. Thank you.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for this riptide344!

 

I was able to locate the ticket number, and an agent will be with you as soon as possible. 

 

Thanks for that! 

  • riptide344's avatar
    riptide344
    Explorer | Level 3
    4 months ago

    Fixed. Thank you.

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