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Forum Discussion

fjcunninghamjr's avatar
fjcunninghamjr
Explorer | Level 3
2 years ago

How does Dropbox handle odd URL for email addresses

Hi, did I read somewhere in Dropbox that some email addresses need to be OK'd or authenticated, such as [removed per Community Guidelines]. If so, does anyone know where I do this once signed in. T...
Account Verification
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Hi fjcunninghamjr! I hope you’re doing great. 

     

    Have you also checked your email’s spam folder and there's no sign of the verification email there? 

     

    Also, just to clarify, have you verified your Dropbox account in the past, and you’re only having trouble while trying to set up your Dropbox Sign account? 

     

    Keep me posted.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi fjcunninghamjr! I hope you’re doing great. 

 

Have you also checked your email’s spam folder and there's no sign of the verification email there? 

 

Also, just to clarify, have you verified your Dropbox account in the past, and you’re only having trouble while trying to set up your Dropbox Sign account? 

 

Keep me posted.

fjcunninghamjr's avatar
fjcunninghamjr
Explorer | Level 3
2 years ago

Good Morning,

In response to Nancy. Yes, have checked the spam folder, nothing there and I believe this is the first time I was asked for 'verify email'. I think it was because it was the first time we were going from our Dropbox account to HelloSign (DropSign now) and they wanted to sure both belonged to the same person.

Frank

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Frank! Thanks for the extra details. 

     

    In this case, I’d suggest opening a ticket with our support team, so that they can take a look into your account and investigate this further. 

     

    You can open a ticket with them from this page. When you’re done, please send me your ticket number and I’ll make sure it’s assigned to an agent. 

     

    Thanks.

    • fjcunninghamjr's avatar
      fjcunninghamjr
      Explorer | Level 3
      2 years ago

      Good Afternoon, Thanks for your input. 

      Ticket 20276932: [Dropbox Sign FAQ] Not receiving email to verify account

      I was wondering if I can just login into Dropbox and change my email address to something more generic, like @outlook.com or gmail.com.

      Thaks again.

      Frank

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for sending over your ticket number as well, Frank!

         

        I’ve been able to locate it in our system, and I can see that a member of our team has already contacted you. 

         

        I also left them an internal note, so that they can see you’ve reached out to us here.

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