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drum_stu's avatar
drum_stu
New member | Level 2
6 years ago

I have a handle leak from Dropbox?

My laptop is extremely slow and my webroot analyzer says I have a handle leak coming from Dropbox. How do I fix this?

  • Hi Jay,

    Thanks for replying. I saw this article but fixed the issue myself. The laptop is my wife's and the Dropbox folder was located in an obscure area on the computer. I copied it and moved it to the Program files (x86) folder, rebooted and everything is working nomally as before. It looks like there was an update two days ago. Why the folder was where it was I couldn't say. But there was nothing in the Program files area. 

    Again, thanks for replying. 

    Stuart 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi there, could you forward more information about this matter?
     
    If the CPU usage of the Dropbox desktop application is high, try checking out this article to see if any of the options apply.
     
    Let me know how it goes.
    • drum_stu's avatar
      drum_stu
      New member | Level 2

      Hi Jay,

      Thanks for replying. I saw this article but fixed the issue myself. The laptop is my wife's and the Dropbox folder was located in an obscure area on the computer. I copied it and moved it to the Program files (x86) folder, rebooted and everything is working nomally as before. It looks like there was an update two days ago. Why the folder was where it was I couldn't say. But there was nothing in the Program files area. 

      Again, thanks for replying. 

      Stuart 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Okay, I’m glad to hear that it seems to be working for you now!
         
        Have a great weekend!
    • Mike V.6's avatar
      Mike V.6
      Helpful | Level 5

      I have the same problem. I tried to load the error message but keep getting a "unexpected error has occurred."

      I have a SSD C: drive and a mechanical D: drive. My Dropbox folder is on the D: drive. The Dropbox.exe in on C: in program X86.

      Not sure what to look for in terms of systems.

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