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Forum Discussion
How can I use my previous email for a new account?
Hello,
I started with a new company a few weeks ago and I was given a work email to sign up for Dropbox. But me being stupid, I signed up for the wrong type of dropbox account. So I went ahead and...
Jay
Dropbox Staff
Dropbox StaffHi cyberspire09, thanks for bringing this to our attention.
When you say you disabled the account on your own, did you follow these steps to delete the account, or something else?
What happens when you try to register the new account from this page?
Any other info or screenshots (while hiding the email address) would be helpful!
So this is what I got when I clicked on the link to log in/sign up, and since I don’t remember my password I went to try and reset my password and this red message underneath pops up.
as for the steps to delete my account, I followed the steps to deactivate the entire business account and it gave me a message that I can re-use the work email I used to make the business account after 7 days. But now it’s not giving me that option and I don’t know what to do or how to fix it.
- Jay
Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.
I’ve tried contacting support before and it won’t let me do it based on the type of account I have. Is there like a phone number I can call to directly talk to contact support on this matter?
- Nancy
Hey cyberspire09, phone support is only available to paid Business teams at the moment.
To log a ticket with our support team, you’ll need to open another browser on your computer (or even an incognito window on your current browser) and log a ticket from this page, while NOT being signed in to ANY Dropbox account.
