You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

giuseppetornielli's avatar
giuseppetornielli
New member | Level 2
3 years ago

Help recovering a personal account

I have always had a personal Dropbox account. Soon after joining a company to start up a new department, I set up a company/ teams Dropbox account for easy file transfer. Since I already had an accou...
Account Access
Offboarding
Onboarding
Security
Team admin
thebattina's avatar
thebattina
New member | Level 2

Is this serious? This just happened to me and my whole life is unable to be accessed now. 

Is there a way to contact DropBox to find my personal account? This can't be true.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
thebattina wrote:

Is there a way to contact DropBox to find my personal account? This can't be true.

Were you a member of a Business team and were you removed from the team? If so, it's true. Only the team admin can help you in this case. Dropbox cannot recover your account. You need to contact the team admin and ask them to restore your account, but they'll only be able to do this if the account was deleted within the last seven days. Once restored, they need to convert your account back to an individual account.

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