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Forum Discussion
Hacked account - email address changed
Please help!
Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password. How do I access my files before...
Originalwarby wrote:
Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
My email where my core dropbox account is linked with was hacked and when trying to access it now I can't because the password was changed.
I'm scare the hacker got access to my persomal data.
Is there any way for support to help me on this? (They can contact me on this email)
I'm scare the hacker got access to my persomal data.
Is there any way for support to help me on this? (They can contact me on this email)
- Mark
Super User II
Have a look at https://help.dropbox.com/security/account-hacked
And also reset your password via www.dropbox.com/forgot
- Thanks for the answer.
But the issue is that I dont have access to my email account, as it has been hacked (as it was my dropbox account)
Only through customer support I could solve this.- Mark
You need to log a ticket as the articles say. Nobody here can help.
www.dropbox.com/support BUT make sure you are not logged in at all EVEN to here (forums). Try an incognito window.
Without access to your email you almost certainly cannot get in: https://help.dropbox.com/account-access/lost-email-access
