We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Originalwarby's avatar
Originalwarby
Explorer | Level 3
3 years ago

Hacked account - email address changed

Please help!   Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password. How do I access my files before...
Account Access
Account Settings
Security
  • Rich's avatar
    Rich
    3 years ago
    Originalwarby wrote:

    Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Originalwarby wrote:

Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!