We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey there, Yvette de Cologne, thanks for posting to our Community!

 

Can you please clarify what you mean by "linked folders"?

 

If your account is empty, and you've kept a copy of your files somewhere else, you don't have anything to worry about.

 

Let me know if you have any additional questions.

Yvette de Cologne's avatar
Yvette de Cologne
Explorer | Level 3
31 days ago

Thank you Hannah for your quick response!

I want to be sure that all my files do not accidentally end up under the account that is being closed. The account that is going to be deleted is a team account and I doubt whether my paid personal account is somehow not part of the team account that is being deleted.

Is my question a little clearer?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi Yvette de Cologne, just for clarification, do the accounts have separate email addresses?

     

    If you login to the paid account, does it appear to be part of the team? Are the accounts linked in this way?

    • Yvette de Cologne's avatar
      Yvette de Cologne
      Explorer | Level 3
      31 days ago

      Hi Jay, they have different email adresses. And yes they are linked. The paid account is part of the team. My team account is locked but my personal paid account is still running. 

      • Yvette de Cologne's avatar
        Yvette de Cologne
        Explorer | Level 3
        31 days ago

        This is a part of the dropbox email that is worrying me (copied from dutch):

        This is a reminder that the Bureau de Cologne team is still in lockdown status. If Bureau de Cologne is still locked after October 16, 2024, the entire team, including all files, management and member accounts, will be permanently deleted.
        -----
        Can you please ensure me my files in my paid personal account won't be lost?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!