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Forum Discussion
Endless captcha on mobile app
Hello, need help! Getting an endless captcha during login in my account. On website it's ok, but in mobile app (android) it's just hangs. Tried to reinstall. Last tries got an error 'please c...
Hey jovk, have you taken a look into your account's security page, just to confirm this is the case?
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on the Community, jovk!
Can you let me know what’s the exact OS version of the mobile device you’re using, as well as the app version of your Dropbox app?
If you can also send a screenshot of what you see on the login screen of your mobile app, that’d be great, too. Just make sure your email address isn’t showing.
Let me know when you’ve got more updates.
Dropbox version 292.2.2
- Walter
Hey jovk, sorry to jump in here, but do you happen to be on the Basic plan?
If so, have you made sure that you have no more than 3 devices connected to your account, including your Android device, as there's a limit you might be hitting?
If that's not the case, please let us know here and we'll reach out via email to investigate further.
- Thanks for reply, yeah, it's basic, but in previous versions there was a notification about it, and then you can chose which device you want to deactivate, but now it's just an error.
So is this normal now? I guess it's not?- Megan
Hey jovk, have you taken a look into your account's security page, just to confirm this is the case?
