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Forum Discussion
Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync...
Hey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.Let me know how this turns out!
I am using Dropbox 197.4.7629
The loop I am experiencing can best be described with the attached diagram of screenshots.
Megan
Dropbox Staff
Dropbox StaffHey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.
Let me know how this turns out!
YES!!!! This solved it. OMFG, thanks!
So I assume that Terminal command deleted some caching somewhere?- Megan
Amazing news BubbleIsTheWorst!
Glad that everything is now back on track. Yes, it most likely had to do with some app permissions.
If you need anything else, don't hesitate to let me know. Thanks! 😎
This works to reinstall the app over top of (i.e. erase/overwrite) the dropbox account that's linked to that, but that no longer seems to support the professional and personal accounts (both) that Dropbox encouraged us to create long ago. This does not solve the issue then to allow both of those to be sync'ing, it seems only to serve as a way to overwrite one with the other, then that account must have it's name changed (and sync stopped again) to go back to the first account?
- Rich
Super User II
2TXBoyz wrote:
... that no longer seems to support the professional and personal accounts (both) that Dropbox encouraged us to create long ago.
When you say professional, are you referring to the actual Professional plan, or is it actually a Business team account?
The only way to link two accounts and to sync them both is if one is a Business team account (Standard, Advanced, Business, Business Plus, or Enterprise), and the other is a personal account (Basic, Plus, Family, Professional, or Essentials).
One is my business use account, but it is a free account, not a paid plan (I'll use "business use" as the description to make that more clear). I am not trying to link them. I just to be able to toggle between them, as I could for years after Dropbox specifically encouraged all users to set up personal use account in addition to business use accounts. Then years after many of us did that they seem to have eliminated that ability, which immediately unsync'd my personal account, and that's problematic to not have the files sync for the past couple years. It eliminates the benefit of a cloud file server entirely to me.
i am having a similar issue. I have a family account and on one computer that uses the plan is not letting me log into the app. i can work in the website, but cannot save locally via the app. the app wont let me log in and it creates a loop where it asks me to sign in on the web and it says im signed in successfully and then takes me back to the app where it says i need to sing in and then it does this over and over again. i tried the terminal commands, and it didnt work for me. i tried changing my password and deleting the devices on my account and starting fresh. its working for everyone else on my account, except for me? can someone help me please?
- Walter
Hey cpare - sorry to hear about this.
Can you clarify the affected device's exact OS version for us please?
Also, are you running any antivirus, firewall or VPN/proxy settings on the computer?
Any additional information or screenshots are more than welcome!
thanks for responding walter. i turned off the antivirus protection, but i may be running firewall protection. the OS is windows 10 home
