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ulfthai's avatar
ulfthai
New member | Level 2
2 years ago

Dropbox account disappeared after signing in with Gmail

When I first created my Dropbox account long ago I used my hotmail  address.  When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
Account Access
Account Settings
Security
PhanD's avatar
PhanD
Explorer | Level 3

Hi, just seeing this thread and I am having the same problem as ulfthai.  I created my Dropbox account many years ago with hotmail.   I can see the shared folder created with my siblings, but I cannot access any of the files (they are able to see the files) there or in my own personal folder.    

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi PhanD, so your Hotmail account has become a Gmail account, after you login, is that correct?

 

If not, please clarify exactly what you're experiencing after you login.

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