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Forum Discussion
Dropbox account disappeared after signing in with Gmail
When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
Rich
Super User II
Super User II
ulfthai wrote:
When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
You likely have (had?) two accounts; one with your Hotmail address and the other with Gmail. When was the last time you signed in to the account with your Hotmail email address? If it's been more than a year, the account would have been deleted due to inactivity.
Thanks.
I never had a Dropbox g-mail account but maybe I didn't use it in one year. Does Dropbox delete an account.
Why do they say that I have a g-mail account? But not with my files.
- Rich
ulfthai wrote:
Why do they say that I have a g-mail account? But not with my files.
You (or someone) must have created it. Dropbox can't just change the email on your account.
These are some of messages Dropbox sent to my hotmail address. I think they prove that I earlier was connected to Dropbox with my hotmail address.
- Hannah
Dropbox Staff
Hey ulfthai, would you mind clarifying where you see that you have a Dropbox account associated with a Gmail address?
A screenshot would definitely help! Just make sure to hide your personal info on the screenshot.
Also, when you try to login using your Hotmail address, what do you see?
