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aakash13's avatar
aakash13
Explorer | Level 3
9 months ago

Converted all Team admins to members while setting up Okta SSO

Hi,

 

I was wondering if someone could help me here.

I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members. 

According to Dropbox documentation(https://learn.dropbox.com/video-library/install-sso-dropbox-okta), I should have gotten an option to assign a role to the user while assigning the app in Okta but I did not get that option and by default, the app was assigned to the user as a member. My mistake for assigning the app to Team Admins first.

Anyway, not I do not have any team admins and would like to get that access back. I have already opened a ticket with support but is there any other way?

dropbox business
Permissions
Security
Team admin
  • Nancy's avatar
    Nancy
    8 months ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi aakash13! Thanks for posting on our Community today. 

     

    Can you please share your ticket number with me, so that I can check it, as well? 

     

    Let me know when you’re ready.

      • aakash13's avatar
        aakash13
        Explorer | Level 3
        8 months ago

        Hi Nancy,

         

        Any update on this? It's kinda urgent.

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