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Forum Discussion

quintyschreurs's avatar
quintyschreurs
New member | Level 2
4 months ago

Can't log in because I don't receive the security code to my email

Hi. I have a question and I hope someone has been able to solve the same problem. I created a dropbox account years ago with a fake email address. Super stupid I know that now because because of this...
Account Access
Account Settings
Security
quintyschreurs's avatar
quintyschreurs
New member | Level 2

Okay, thank you for your help!

 

I haven't logged in for at least a year, I think two years. So is it therefore already completely certain that I cannot get the account back? Or is there still a small chance...

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi @quintyschreurs, thanks for contacting us.

 

If you create the email address, you should receive the verification email. However, if the account hasn't been accessed for over 12 months, then it would've been deactivated due to inactivity.

 

I'm sorry I can't be more helpful on this matter.

  • quintyschreurs's avatar
    quintyschreurs
    New member | Level 2
    4 months ago

    Okay thank you. So for the next time I have to log in once every year to just keep it activated?..

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 months ago
      quintyschreurs wrote:

      Okay thank you. So for the next time I have to log in once every year to just keep it activated?..

      Yes that is correct - unless of course they change the T&C's, but, they do send multiple emails about this before deletion (I think it is currently about 4). 

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