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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

MagdalenaKol's avatar
MagdalenaKol
New member | Level 2
4 months ago

Hello, I need your help desperately! I just lost my computer and trying to get back my data. I have a login to Dropbox, which is an email address. I no longer have access to that email account because the domain no longer exists. The verification code is sent to that address, but I don't have access to it. What should I do? I'm almost going gray...

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

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