We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey leopal, welcome to our Community! 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Let me know more! 

leopal's avatar
leopal
New member | Level 2
5 months ago

Yes of course, the dropbox account I am trying to restore is with [email removed as per Community Guidelines] (the university restored this e-mail address for one week only) and please add also this e-mail address removed Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey leopal, I just sent an email to your Community-linked email address. 

       

      This is the only place I can reach out to you. Feel free to reply back to me from said email address, and we'll take it from there!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 months ago
      leopal wrote:

      I have also sent e-mails to support@dropbox.com with no reply.

      For clarity there is no such inbound email support with Dropbox.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!