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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Benf wrote:

Sorry this wouldn't help. I know my password, but unable to log in because I can't receive two-step verification code due to deactivated email.

Then you need to follow the help article and contact support while not logged in - even here. Use www.dropbox.com/support. Note, however, it may not be possible to regain access. 

Benf's avatar
Benf
New member | Level 2
6 months ago

TOO bad. However, I have an old computer with WIN 7 that has a dropbox APP logged in, all files I saved in Public folder dated at 2018. Does Dropbox sync automatically when I open the APP? Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Benf - thanks for joining the discussion here.

     

    The Dropbox desktop app syncs the files within your Dropbox folder as long as it's running normally on your computer(s). 

     

    Let us know if you have any follow up questions. 

    • Benf's avatar
      Benf
      New member | Level 2
      6 months ago

      I don't know whether  the Dropbox desktop APP run normally on my old Sony Vaio computer. I haven't turn on it for years. if its OK, then that means I haven't saved any files after 2018? By the way, I can't find log off option on the old computer.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        You can check any file activity on your account to make sure about this in your events page.

         

        As for logging out from your old computer, you can follow these steps or if you don't have access to it remove it directly from your Security page. 

         

        I hope this helps Benf 

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