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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Jan_Jorgen! Does my suggestion here help? 

 

If not, please log a ticket with our support team directly: 

 

Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.

Go to this page, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Please send me your ticket number here.

Jan_Jorgen's avatar
Jan_Jorgen
Explorer | Level 3
2 years ago

Hi Nancy! Thanks. I will try this later to day!

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