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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi selbysworld, with 2FA you'd need a mobile device capable of receiving text messages or running a compatible mobile authenticator app.

 

You wouldn't be able to receive the code using the email address of the account, therefore it's safe to assume you're referring to the one-time code. 

 

Can I send an email to your Community-linked email address, in order for us to have a closer look into this? 

selbysworld's avatar
selbysworld
Explorer | Level 3
2 years ago

Yes please - appreciated

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