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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Charlotte85's avatar
Charlotte85
New member | Level 2
Hi there ,

I had loads of important files on my Dropbox account which was associated with my old work email. The company now doesn’t exist and therefore the email address doesn’t exist . I can’t get the verification code being sent to that email in order for me to log on.

There’s no option for it to be sent to a phone number … any ideas on what to do?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Charlotte85, sorry to hear about this.

 

Is there a way to reinstate or recreate that email address, maybe?

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