We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Nancy
Dropbox Staff
Dropbox StaffPaddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)?
If yes, please check their notifications as the one-time code may be there.
Let me know how that goes.
Nancy. It would have been over 5 years since I logged into Dropbox. I'm fairly sure any device I previously used to log in is well gone.
Is there another way to gain access to my Dropbox bypassing the old email?
Is there another way to gain access to my Dropbox bypassing the old email?
- Jay
Hi Paddy123, without access to the old email address, it wouldn't be possible to access the account.
Regardless, you can try contacting our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support.
Make sure to pick an email to which you can receive and send emails from.
