We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Paddy123's avatar
Paddy123
Explorer | Level 4
2 years ago

I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.

How do I access my old account or is it gone forever.

*There is no way to access old email. Company no longer in existence*

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Paddy123, sorry to jump in here, but when saying that you’re being sent a link to reactivate your Dropbox account, do you mean that a 6-digit code is being sent to your old email address? 

     

    If yes, then we can open a ticket for you instead, and forward it over here.

    • Paddy123's avatar
      Paddy123
      Explorer | Level 4
      2 years ago
      @Nancy That is correct. When I try to log in using my old email address, it says.

      '' welcome back, we sent a code to (old email address) and any devices you've linked to this account. Enter the code to continue. (6 digits)''

      What should I do?
    • Paddy123's avatar
      Paddy123
      Explorer | Level 4
      2 years ago
      @ Rich This doesn't quite solve my issue.
      From the link you supplied;

      ''I know my Dropbox password but don’t have access to my email address
      If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address''

      The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.

      Thanks for the reply though.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

         

        If yes, please check their notifications as the one-time code may be there.

         

        Let me know how that goes.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!