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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey LPH, can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?

Evan_S's avatar
Evan_S
Explorer | Level 3
2 years ago
Hi -

Could you please also send an email to my account associated with this?
Same situation - left school district and can’t access a decade of work bc I can’t get the code from the inactive email
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Evan_S, sorry to hear about this.

     

    Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? 

     

    If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on the Community. 

    • Evan_S's avatar
      Evan_S
      Explorer | Level 3
      2 years ago
      They will not re-activate it
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, Evan_S, I just sent you an email, so we'll continue there.

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