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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

mairiclaire76's avatar
mairiclaire76
Explorer | Level 3
2 years ago

Hi

 

This is happening to me too. 

I have the email and password and it still wants to send a 6 digit code to the email I no longer have access to. I would like to actually retrieve the photos from this account.

 

How can I do this please?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mairiclaire76, welcome to our Community!

     

    The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.

     

    We also can't send the code to a different email address, I'm afraid.

     

    Do you have any old, connected devices that would help you see the files in the account and download them?

     

    Keep me posted! 

    • mairiclaire76's avatar
      mairiclaire76
      Explorer | Level 3
      2 years ago

      The email provider has closed down now so they no longer exist it was the old fsmail. They closed the whole service years ago.

       

      I know the password though for drop box that was used with that email.

       

      There is no old devices as all phone and laptop are new with current gmail address.

      Is there any way I can get into this?. That all my daughters photos and videos gone other wise from when she was little.

       

      Can the security be removed?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mairiclaire76, can I send you an email, in order for us to have a closer look into this? 

         

        I can't promise you that we will be able to do something about this, but it's worth a try. 

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