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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Hendrik Vorster 's avatar
Hendrik Vorster
New member | Level 2
2 years ago

Hi 

 

my account is on a email address of my old employer, I can not get hold of the 6 sigh password sending to me to log into my old account, currently losing a lot of money monthly, the address is [personal information removed per the Community's Guidelines] I want to cancel the subscription, how do I get hold of somebody and not n robot to assist me, my bank cannot help me 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Hendrik Vorster  wrote:

    my account is on a email address of my old employer, I can not get hold of the 6 sigh password sending to me to log into my old account

    Without access to the email address you won't be able to sign in to the account. Your best option if you need to sign in is to contact your old employer and see if they can give you access to the email, or at least forward you the security code when it arrives.

     

     

    I want to cancel the subscription, how do I get hold of somebody and not n robot to assist me

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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