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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Volquest1's avatar
Volquest1
Explorer | Level 3

Good morning.  I set up a DropBox with my old company's e-mail address.  Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s).  Any suggestions here are appreciated!  

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Volquest1 wrote:

I set up a DropBox with my old company's e-mail address.  Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s).

If you've forgotten your password or are being sent a one-time security code, there won't be a way to access the account without access to the email address. Your best option is to contact your former company and see if they'll restore your email account, even if it's temporary.

 

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