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Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
Account Access
Error Messages
Security
Quangkhai's avatar
Quangkhai
Helpful | Level 5

I already asked the dropbox team support for this issue. Thanks

biwaien123's avatar
biwaien123
Helpful | Level 5
3 years ago

Hi,

 

Hope you have a good day!

 

Whenever I try to log into my account, it shows as below even though I have never changed my phone number or anything.

 

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

 

Please kindly help and show me to resolve it.

 

Thank you!

 

  • Quangkhai's avatar
    Quangkhai
    Helpful | Level 5
    3 years ago

    The same problem to me. I already sent email to dropbox team support. Let see how they solve this problem

    • biwaien123's avatar
      biwaien123
      Helpful | Level 5
      3 years ago
      So frustrating and It feels like it only happens in Vietnam. Hope they can support us and looking for good new soon. Thank you!
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi everyone, I’m sorry to hear you’re having this issue. 

         

        Quangkhai, have you received a ticket number from our support team? If yes, please send it over to me. 

         

        biwaien123, can you let me know from which platform are you trying to sign in to your Dropbox account, when receiving this error? Is it on www.dropbox.com or are you trying to link a new mobile/desktop device? 

         

        Can you please switch browsers and let me know if you still see the same error?

  • khairulisl's avatar
    khairulisl
    New member | Level 2
    2 years ago

    Thanks

     

    Mod note: This thread has been closed due to inactivity. If you're experiencing the same issue, please check out this thread.

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