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Forum Discussion
Cannot create a new account with my email even though the account is deleted
I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
I created a business team account as a trial. The trail expired and I would now like to start over or downgrade using the same email for the account. I do not need a team/Business account. When I contacted customer service through the chabot they advised me to cancel the account.
I did so and now when I try to create a new account with a basic plan I cannot do so for 30 days. How can I set up the account with the same email without waiting a month? I was hoping to set up the same day.
- Hannah
Dropbox Staff
Hi there, laragsv, thanks for letting us know about this.
I moved your post to a thread that seems to be about the same issue you're having; can you also check it and confirm that for me?
If it is, can we send you an email, so we can take a closer look?
Hi Hannah - Yes it's the same issue. If you could please email me to investigate and resolve. I'm not able to log-in anymore with the email I set up the account with since it's been de-activated so using my personal account here. Thanks.
