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Jo67's avatar
Jo67
Explorer | Level 3
2 years ago

Cannot add new user to team, I am getting an error.

I cannot add a new member of staff to dropbox. No problem with our company credit card. I put in new users email like I have done with other staff but keeps coming up error. Can someone please help m...
Admin Console
Billing
Error Messages
Team admin
Team member
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Jo67 wrote:

... but keeps coming up error.

What does the error say?

  • Jo67's avatar
    Jo67
    Explorer | Level 3
    2 years ago

    it says we need to update our paying bill or something but we know we have plenty of money on company account and when we keep putting card details in, it looks like it is doing something but then it comes up error

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Jo67, how are you today? 

       

      Can you send me a screenshot of the error message you get? Also, are you a team admin of the Business plan that you're trying to add the member to? 

       

      Let me know more! 

      • Jo67's avatar
        Jo67
        Explorer | Level 3
        2 years ago

        It is my boss who is trying to add it, she has control of the business dropbox. We have doubled checked our bank and it has more than enough sufficient funds, so definitely dropbox error. Here is what it says, thanks Megan 

         

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