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woctopus22's avatar
woctopus22
New member | Level 2
2 years ago

Canceled my account, but now receiving suspicious emails

Rec'd this email at my work email account, but I should no longer have a Dropbox account - I had canceled my account (no longer needed) and was told it would be deleted permanently.  How is someone from China accessing an account that no longer exists?   Is this legit?  If so, how can this be remedied?   It's not like I can check the account, because I no longer have an account username or password.  Email text is below, and the sender address is: Dropbox <noreply.qtvos1x@rinconconsultants.employeeportal.net-login.com>  Thank you!    

 

We noticed you logged into Dropbox using Firefox on Windows 8.1 from Shanghai, China* at 04:48 AM GMT-04:00.
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Security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey woctopus22, thanks for bringing this to our attention.

     

    This is definitely not a legit Dropbox email address, so please do not click any links in the email.

     

    Also, please forward this complete email to abuse@dropbox.com (no need to include anything else in the email) and you can see more info on how to handle cases like this here.

     

    If you have any questions, please let us know!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey woctopus22, thanks for bringing this to our attention.

     

    This is definitely not a legit Dropbox email address, so please do not click any links in the email.

     

    Also, please forward this complete email to abuse@dropbox.com (no need to include anything else in the email) and you can see more info on how to handle cases like this here.

     

    If you have any questions, please let us know!

    • woctopus22's avatar
      woctopus22
      New member | Level 2
      2 years ago

      Thank you so much for the quick reply!!  I will send the email to the address you provided.  Luckily I did not click on any links!  Thanks again!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Not a problem, woctopus22, happy to help and good thing you were careful and brought this to us.

         

        If you need anything else, do let us know!

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