You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tomd123's avatar
tomd123
Explorer | Level 3
4 months ago

Can you help me regain access to my paid account, as I cannot log in to it?

I have the Essential Plan at $199 and renewed last month. I have been locked out because Dropbox never sent the authentication number (and no, it didn't go to junk or spam). Anyhow, I filled out thei...
Account Access
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
tomd123 wrote:

There was no ticket and I didn't have actual contact with the Dropbox staff. ... So, what do I need to do to get access?

You need to contact Support directly.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

tomd123's avatar
tomd123
Explorer | Level 3
4 months ago

Thanks Rich for the link. I filled it out! Tom

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