Can you help me regain access to my paid account, as I cannot log in to it?

Thank you so much Jay for your quick response. There was no ticket and I didn't have actual contact with the Dropbox staff. It was ALL when I tried to log in. I logged in with the same user name and password as I did almost a year ago when I was last in Dropbox. The prompt was that Dropbox would send me a 6 digit security code to my email account. It never did. IK tried several times. I checked my live and gmail accounts and my phone for messages. Nothing. This happened when I tried to sign in last night.

I clicked another prompt saying I was still having trouble and a form with 10 questions came up asking, among other things, who I had sent things to before and to name one file in my Dropbox account. Not sure what I answered inadequately, but after three attempts, it said I was locked out and needed to contact customer service.

I have paid for the account until November 2025. I use it infrequently, but would like to know it is there and I have access if I need it.

So, what do I need to do to get access? I don't mind opening a new account if my previous payments can be transferred to that new account so it doesn't cost any more than I have already paid. THANKS!!!

Tom