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New member | Level 2

7 days ago

Can I disable two-factor authentication to access my account?

I need access to my account tied to [removed per the Dropbox Community Guidelines] is there a way to remove the 2 factor authentication? I need to get access to my files on there

Account Access

Security

two factor authentication

toyosolanky

New member | Level 2

7 days ago

Hello Hannah,

I don't have access to my backup codes unfortunately :(

So how can i gain access to it?

Rich

Super User II

7 days ago

toyosolanky wrote:
I don't have access to my backup codes unfortunately :( So how can i gain access to it?

If you don't have access to the authentication device, and you don't have the backup codes, there's no way to gain access to the account.

https://help.dropbox.com/account-access/issues-two-step-verification

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I need access to my account tied to [removed per the Dropbox Community Guidelines] is there a way to remove the 2 factor authentication? I need to get access to my files on there

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toyosolanky wrote:\n
I don't have access to my backup codes unfortunately :( So how can i gain access to it?
\n

If you don't have access to the authentication device, and you don't have the backup codes, there's no way to gain access to the account.

https://help.dropbox.com/account-access/issues-two-step-verification

","body@stringLength":"648","rawBody":"

toyosolanky wrote:\n
I don't have access to my backup codes unfortunately :( So how can i gain access to it?
\n

If you don't have access to the authentication device, and you don't have the backup codes, there's no way to gain access to the account.

https://help.dropbox.com/account-access/issues-two-step-verification

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Hello Hannah,

I don't have access to my backup codes unfortunately :(

So how can i gain access to it?

","body@stringLength":"126","rawBody":"

Hello Hannah,

I don't have access to my backup codes unfortunately :(

So how can i gain access to it?

","author":{"__ref":"User:user:1908880"},"isEscalated":null,"postTime":"2025-03-26T15:40:36.920-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828053_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:828058_1":{"__typename":"Revision","id":"revision:828058_1","lastEditTime":"2025-03-26T16:49:19.771-07:00"},"QueryVariables:ReplyList:message:828058:1":{"__typename":"QueryVariables","id":"ReplyList:message:828058:1","value":{"id":"message:828058","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743510236252":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743510236252","value":{"altText":"{login}'s 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