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Explorer | Level 3

12 months ago

Can’t access account and two factor authentication is not an option for me

Due to an unfortunate disaster in my life, I no longer have access to any of the phone numbers or email addresses I had before. Because of this two factor authentication is not an option for me. But I need to access my account. I have the username and password. But that apparently is not good enough. Can somebody please help

Account Access

Security

7 Replies

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Mark
Super User II
12 months ago
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Did you set up 2FA? If so you need to use the recovery codes that were given when you set it up. Without them there is no way, at all to get access to an account.

2FA is set up to stop people getting access without the codes, or recovery codes, and Dropbox are rightly very strict on not allowing people to circumvent it.
- Deepthght
  Explorer | Level 3
  12 months ago
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  I do not remember if I set that up. Again, it was a very unfortunate time in my life. But I did have a business account. And I need access to those files. There must be someway that I can communicate with Dropbox directly and prove my identity so that they can give me access to my files. There has to be some avenue for people who experience this type of scenario. Please advise!
  - Deepthght
    Explorer | Level 3
    12 months ago
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    If I set up two factor authentication, would those recovery codes have been emailed to me?
- Deepthght
  Explorer | Level 3
  12 months ago
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  If I did set it up, I have lost any access to the 2FA. There must be some avenue, for business customers who undergo a catastrophic event, and lose absolutely 100% everything! Dropbox must have some for this scenario, even if it is a process that is currently undefined. But someone Dropbox needs to talk to me about this scenario and work with me to resolve it. How can I talk to somebody at Dropbox?
  - Rich
    Super User II
    12 months ago
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    Deepthght wrote:
    Dropbox must have some for this scenario, even if it is a process that is currently undefined.
    
    As Mark stated, if you had multi-factor authentication enabled, then there's no way to access the account without access to the original authentication device or the backup codes. You can try contacting Support but they likely won't be able to assist.
    
    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
    
    https://www.dropbox.com/support/sign-in-issues

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Can’t access account and two factor authentication is not an option for me","moderationData":{"__ref":"ModerationData:moderation_data:763643"},"body":"

Did you set up 2FA? If so you need to use the recovery codes that were given when you set it up. Without them there is no way, at all to get access to an account.

2FA is set up to stop people getting access without the codes, or recovery codes, and Dropbox are rightly very strict on not allowing people to circumvent it.

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Did you set up 2FA? If so you need to use the recovery codes that were given when you set it up. Without them there is no way, at all to get access to an account.

2FA is set up to stop people getting access without the codes, or recovery codes, and Dropbox are rightly very strict on not allowing people to circumvent it.

I do not remember if I set that up. Again, it was a very unfortunate time in my life. But I did have a business account. And I need access to those files. There must be someway that I can communicate with Dropbox directly and prove my identity so that they can give me access to my files. There has to be some avenue for people who experience this type of scenario. Please advise!

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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:763649_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:763650":{"__typename":"ModerationData","id":"moderation_data:763650","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:763650":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1823856"},"id":"message:763650","revisionNum":1,"uid":763650,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:763649"},"conversation":{"__ref":"Conversation:conversation:763632"},"subject":"Re: Can’t access account and two factor authentication is not an option for me","moderationData":{"__ref":"ModerationData:moderation_data:763650"},"body":"If I set up two factor authentication, would those recovery codes have been emailed to me?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"90","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-04-12T08:25:09.387-07:00","lastPublishTime":"2024-04-12T08:25:09.387-07:00","metrics":{"__typename":"MessageMetrics","views":1189},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:763632/message:763650","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"90","rawBody":"If I set up two factor authentication, would those recovery codes have been emailed to me?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:763650_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:764331":{"__typename":"ModerationData","id":"moderation_data:764331","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1850":{"__typename":"User","id":"user:1850","uid":1850,"login":"Rich","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"entityType":"USER","eventPath":"community:mxpez29397/user:1850"},"ForumReplyMessage:message:764331":{"__typename":"ForumReplyMessage","uid":764331,"id":"message:764331","revisionNum":1,"author":{"__ref":"User:user:1823856"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:763643"},"conversation":{"__ref":"Conversation:conversation:763632"},"subject":"Re: Can’t access account and two factor authentication is not an option for me","moderationData":{"__ref":"ModerationData:moderation_data:764331"},"body":"If I did set it up, I have lost any access to the 2FA. There must be some avenue, for business customers who undergo a catastrophic event, and lose absolutely 100% everything! Dropbox must have some for this scenario, even if it is a process that is currently undefined. But someone Dropbox needs to talk to me about this scenario and work with me to resolve it. How can I talk to somebody at Dropbox?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-04-16T05:28:00.809-07:00","lastPublishTime":"2024-04-16T05:28:00.809-07:00","metrics":{"__typename":"MessageMetrics","views":1047},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:763632/message:764331","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc2NDMzNiw3NjQzMzY","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc2NDMzNiw3NjQzMzY","node":{"__ref":"ForumReplyMessage:message:764336"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"401","rawBody":"If I did set it up, I have lost any access to the 2FA. There must be some avenue, for business customers who undergo a catastrophic event, and lose absolutely 100% everything! Dropbox must have some for this scenario, even if it is a process that is currently undefined. But someone Dropbox needs to talk to me about this scenario and work with me to resolve it. How can I talk to somebody at Dropbox?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:764331_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:764336":{"__typename":"ModerationData","id":"moderation_data:764336","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:764336":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:764336","revisionNum":1,"uid":764336,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:764331"},"conversation":{"__ref":"Conversation:conversation:763632"},"subject":"Re: Can’t access account and two factor authentication is not an option for me","moderationData":{"__ref":"ModerationData:moderation_data:764336"},"body":"

Deepthght wrote:
Dropbox must have some for this scenario, even if it is a process that is currently undefined.

As Mark stated, if you had multi-factor authentication enabled, then there's no way to access the account without access to the original authentication device or the backup codes. You can try contacting Support but they likely won't be able to assist.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

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wrote:
Dropbox must have some for this scenario, even if it is a process that is currently undefined.

https://www.dropbox.com/support/sign-in-issues

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