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Trey3's avatar
Trey3
Explorer | Level 3
2 years ago

Account inactive for years but still received 6-digit code when I tried to sign in

Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Trey3, thanks for reaching out about this.

     

    So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?

     

    In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Trey3, thanks for reaching out about this.

 

So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?

 

In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?

 

Let me know.

Pieter Lourens's avatar
Pieter Lourens
Explorer | Level 3
2 years ago

Hi I do not have access to email. I do have login password, please email me at  [Removed per the Community's Guidelines] if possible. the account that I am trying to access is [Removed per the Community's Guidelines]  I get a notification of 6 digit code on login but as I said i do not have access to the associated email. Thanks

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Pieter Lourens, let's jump right into this! 

     

    If I understand correctly, you can't access one of your Dropbox accounts, due to the 6 digit code, going to an email address linked with that account, that you no longer have access to.

     

    Please keep in mind that the 6 digit security code is used when you access the Dropbox account from a different location for security purposes.

     

    Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

     

    Keep me posted!

    • Pieter Lourens's avatar
      Pieter Lourens
      Explorer | Level 3
      2 years ago

      Thanks for your response.

      Unfortunately, I closed that domain years ago. So I do not have that domain any more.

      I only have the new ones .plgroup.co.za

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Pieter L.4, I see. In this case, is it possible that you have any linked devices? 

         

        That will allow you to locate, and download the files, as an alternative. If not, then there's not much we can do on our end, I'm afraid. 

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